Help & Answers

Common Questions

Find quick answers to the most common questions about orders, shipping, and our prints.

01

Orders & Shipping

How can I track my order?

Once your order has been shipped, you’ll receive a shipping confirmation with a tracking link. You can use it to check the current delivery status at any time.

How much does shipping cost?

Shipping costs are shown clearly at checkout. They depend on the delivery country, product, and size of your order.

Can I change or cancel my order after placing it?

Please contact us as soon as possible. If production has not started yet, we’ll check whether a change or cancellation is still possible.

02

Products & Quality

What is the difference between matte and semi-gloss paper?

Matte paper has a smooth, low-reflection finish. Semi-gloss prints have a subtle sheen that makes colors and contrast appear slightly more vibrant.

Is a frame included?

That depends on the selected variant. The product page clearly shows whether you have chosen the print only or a framed version.

Can the printed colors differ from what I see on screen?

Slight differences are possible because screens display colors differently. However, we make every effort to ensure that our print files and product images are as accurate as possible.

03

Returns & Claims

What should I do if my print arrives damaged?

Please send us photos of the damaged product and the packaging as soon as possible. We’ll review the issue promptly and find a suitable solution for you.

How do returns work?

Please contact us before sending anything back. We’ll then provide you with the next steps and all important return information.

04

Other Questions

Can I combine several prints?

Yes. Many designs work beautifully together as a gallery wall. For a balanced look, choose similar colors, a shared theme, or intentionally mix different sizes.

Do you accept custom requests?

Feel free to contact us through our support page. We’ll review your request individually and let you know whether we can make it happen.

Still have questions?

We’re here to help.

Send us a message and we’ll get back to you as soon as possible.

Contact support